support information
technical support
For technical questions and support, or to speak to one of our staff, email sales@itcninc.com or call us at 800-439-4039 or 937-439-9223, Monday - Thursday, 7:30 AM to 5:30 PM EST, and Friday 7:30 AM to 4:30 PM EST.
warranty
ITCN, Inc. warrants that SystemTrace®, C-TAC® Plus and CMDS Tester hardware and software products will be free from defects in materials and workmanship for a period of One Year from the date of delivery to the customer.
In the event that a defect is discovered during the warranty period, ITCN will, at its option, repair or replace defective hardware and/or software items at no charge on a pre-paid, return to factory basis. ITCN retains the right to affect repairs with new or used component parts. Repaired or replaced items will carry the balance of original factory warranty.
Products supplied by ITCN are for the purpose described in published sales literature and official ITCN documentation. Any use of the product in a manner other than that described is not covered by warranty. Damage caused by, but not limited to accident, abuse, misapplication, service performed by non-ITCN personnel, third party hardware or software, acts of God, power over-voltages or failures and unauthorized installation where applicable is not covered by warranty.
warranty procedure
Any product failure or defect should be reported to ITCN customer support personnel immediately by calling 800-439-4039. An attempt will be made to diagnose and correct the problem remotely. If remote resolution of a problem is unsuccessful, the product must be returned prepaid to ITCN for repair or replacement. A return authorization (RA) is required for all returned goods. An ITCN customer service support person will issue an RA number when a return to factory determination is made. Time and expenses for on-site problem diagnosis and repair are not covered by warranty.
scope of agreement
This Warranty is in lieu of all other warranties, expressed, implied or statutory, including without limitation those of merchantability and fitness for a particular purpose. ITCN shall not be liable for actual, exemplary, indirect or consequential damages including loss of goodwill and profits suffered by the purchaser and/or end user resulting from the non-delivery, use or inability to use the products. There are not express or implied warranties arising from course of dealing, course of performance or usage of trade, which extend beyond the face of this warranty. ITCN neither assumes nor authorizes any person or entity to assume for it any other liability in connection with the sale of its products. ITCN has no responsibility whatsoever for reimbursing purchaser or purchaser’s customer or end users, nor shall ITCN be liable for damages for repair or replacement costs incurred by purchaser or its customers or end users in connection with ITCN’s products without ITCN giving its written authorization. No liability to ITCN shall arise out of ITCN rendering technical assistance or support in connection with any purchaser’s order.